Refund policy

Online Clothing Brand Store Policy

Welcome to Our Store! We are thrilled to have you as a valued customer. Below you will find our store policy to ensure a seamless and enjoyable shopping experience:

  1. Ordering Process:

    • Browse through our collection and add items to your cart.
    • Proceed to checkout, where you will provide your shipping and payment information.
    • You will receive an order confirmation via email once your purchase is complete.

  2. Shipping:

    • We offer US shipping.
    • Orders are typically processed and shipped within 1-3 business days.
    • Shipping times may vary depending on your location. You will receive a tracking number to monitor the status of your delivery.

  3. Returns and Exchanges:

    • We want you to love your purchase. If you are not completely satisfied, we accept returns within 30 days of delivery.
    • Items must be unworn, unwashed, and in their original condition with tags attached.
    • To initiate a return or exchange, please contact our customer service team with your order number and reason for return.
    • Once we receive your return, we will issue a refund to your original form of payment or exchange the item for another size or style based on availability.

  4. Refunds:

    • Refunds are processed within 5-7 business days of receiving your returned item.
    • Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

  5. Quality Guarantee:

    • We take pride in the quality of our products. If you receive a defective or damaged item, please contact us immediately, and we will resolve the issue promptly.

  6. Privacy and Security:

    • We are committed to protecting your privacy and personal information.
    • Your data is securely stored and will never be shared with third parties without your consent.

  7. Customer Service:

    • Our dedicated customer service team is here to assist you with any questions or concerns.
    • You can reach us via email at novalaureate@gmail.com or through our website's contact form.

  8. Feedback:

    • We value your feedback as it helps us improve our products and services.
    • Feel free to leave a review on our website or social media platforms.

By shopping with Nova Laureate, you agree to abide by our store policy outlined above. Thank you for choosing us for your clothing needs!

The Nova Laureate Team